Difference between revisions of "Template:LizenzFormPowerSearch"
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<!-- --><div class="" style="color: gray;">The Support Contract is valid for one year and gives you a priority access to bug fixes.<div class="toccolours mw-collapsible mw-collapsed" data-expandtext="more..." data-collapsetext="less..." style="display: inline;"> | <!-- --><div class="" style="color: gray;">The Support Contract is valid for one year and gives you a priority access to bug fixes.<div class="toccolours mw-collapsible mw-collapsed" data-expandtext="more..." data-collapsetext="less..." style="display: inline;"> | ||
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<li>If you face a problem with the product you enter a support inquiry into the DIQA Ticket System. The DIQA team starts with the assessment and assigns the issue to the classes: 1) blocker 2) major 3) normal.</li> | <li>If you face a problem with the product you enter a support inquiry into the DIQA Ticket System. The DIQA team starts with the assessment and assigns the issue to the classes: 1) blocker 2) major 3) normal.</li> | ||
<li>We start working on Blockers within 8 hours (during normal business times in Germany, Major Bugs during 2 work days and Normal Bugs during 1 month.</li> | <li>We start working on Blockers within 8 hours (during normal business times in Germany, Major Bugs during 2 work days and Normal Bugs during 1 month.</li> |
Revision as of 15:19, 24 June 2020