O365: Automatically process shared inboxes (May 10, 2021)

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O365: Automatically process shared inboxes (May 10, 2021)

Managing shared inboxes, like [email protected], or [email protected], can be errorprone and time consuming: a group of persons are scanning incoming emails from the inbox, and forwarding them to their email inbox before they reply to the customer, colleague, or other external stakeholder. This approach requires that the persons regularily go through all emails in the shared inbox, read and understand if they should reply to an specific email.

You can improve this process if you teach the Easy Tagging App to assign emails to a set of classes, like: job applications, inquiries, issues, invocies etc. In a second step, the App scans a shared inbox periodically for new emails, classifies them and forwards them to the recipient who is assigned to a class. This allows you to automate the process and each email is directed to a responsible person in a timely manner.

The following steps assume that you have Sharepoint Online/Office 365 and a shared inbox that contains a couple of emails. Further you should be able to assign each email to a specific set of classes, like invoices, job applications etc.

Watch the steps in the video:

What's next?

  • Add refiners for the document language like: english, french, german, spanisch
    • The Easy Tagging App has a built-in predictor that detects the language that is used in documents. You can simply use that predictor in a tagger to tag all your documents with the language. Similar to the steps in section 3 you would simply create another refiner that allows users to restrict their search results to certain languages.
  • Add refiners for important words:
    • The Easy Tagging App is able to identify important words from documents and store them in the termstore as a new termset. If you let the tagger tag your documents with them, then your users can use them to filter their search results.


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